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FAQ

SOME ANSWERS FOR YOU!

Unfortunately, we cannot add items to an existing order. You will need to place a new order for the additional item.

Yes, you can change or cancel your order as long as it has not been shipped yet. Please contact our customer service team as soon as possible to request any changes or cancellations.

If your order has not been shipped yet, we may be able to change the shipping address. Please contact our customer service team as soon as possible to request a change.

Some of our watches have interchangeable straps. Please refer to the product description or contact our customer service team to inquire about strap compatibility.

Yes, you can return a watch if you are not satisfied with it. Please refer to our Returns page for more information on our return policy.

We only accept returns for watches that are in new and unused condition. If the watch has been worn, we cannot accept it for a return.

If your watch arrives damaged, please contact our customer service team immediately. We will arrange for a return and replacement of the damaged watch.

Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment.

We offer free standard shipping on orders over a certain amount. The threshold for free shipping may vary depending on your location.

We currently do not offer gift wrapping services. However, our watches come in a beautiful packaging that is suitable for gifting.

Yes, we offer international shipping to select countries. The availability and shipping cost will be provided at checkout.

You can check the status of your order by logging into your account and viewing your order history. You will also receive email updates regarding the status of your order.

You can contact our customer service team by email or through our live chat feature on our website. Our friendly team will be happy to assist you.

During the checkout process, you will have the option to enter a discount code. Enter the code in the designated field and click “Apply” to apply the discount to your order.

If a watch is available for purchase on our website, it is in stock. If a watch is out of stock, it will be indicated on the product page.

Once we receive your returned item, it may take up to 5 business days to process the refund. The refund will be issued to the original payment method used for the purchase.

We offer standard shipping. The shipping cost and estimated delivery time will be provided at checkout.

The average delivery time for orders depends on your location and the shipping method chosen. Standard shipping usually takes between 5-10 business days, while express shipping takes 2-5 business days.

We have a 14-day return policy. If you are not satisfied with your purchase, you can return it within 14 days of receiving it for a refund or exchange. Please refer to our Returns page for more information.

The average delivery time for orders depends on your location and the shipping method chosen. Standard shipping usually takes between 5-10 business days.

We accept major credit cards, debit cards, and PayPal as payment methods. Please check all the options in the checkout.