FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Can I return a watch if I don't like it?
Yes, you can return a watch if you are not satisfied with it. Please refer to our Returns page for more information on our return policy.
Can I return a watch if I have worn it?
We only accept returns for watches that are in new and unused condition. If the watch has been worn, we cannot accept it for a return.
Can I return a watch if it is damaged upon arrival?
If your watch arrives damaged, please contact our customer service team immediately. We will arrange for a return and replacement of the damaged watch.
Can I track my order?
Yes, you can track your order. Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment.
Do you offer free shipping?
We offer free standard shipping on orders over a certain amount. The threshold for free shipping may vary depending on your location.
Do you offer international shipping?
Yes, we offer international shipping to select countries. The availability and shipping cost will be provided at checkout.
How can I check the status of my order?
You can check the status of your order by logging into your account and viewing your order history. You will also receive email updates regarding the status of your order.
What is your return policy?
We have a 14-day return policy. If you are not satisfied with your purchase, you can return it within 14 days of receiving it for a refund or exchange. Please refer to our Returns page for more information.
Orders
Below are some of are common questions about orders
Can I change or cancel my order after it has been placed?
Yes, you can change or cancel your order as long as it has not been shipped yet. Please contact our customer service team as soon as possible to request any changes or cancellations.
Can I change or cancel my order after it has been placed?
Yes, you can change or cancel your order as long as it has not been shipped yet. Please contact our customer service team as soon as possible to request any changes or cancellations.
Can I change the shipping address after I have placed an order?
If your order has not been shipped yet, we may be able to change the shipping address. Please contact our customer service team as soon as possible to request a change.
Frequently asked question
Use this text to answer questions in as much detail as possible for your customers.
Products
Below are some common questions about our products
Do you offer gift wrapping services?
We currently do not offer gift wrapping services. However, our watches come in a beautiful packaging that is suitable for gifting.
How do I know if a watch is in stock?
If a watch is available for purchase on our website, it is in stock. If a watch is out of stock, it will be indicated on the product page.
How long does it take to process a refund?
Once we receive your returned item, it may take up to 5 business days to process the refund. The refund will be issued to the original payment method used for the purchase.